Quality Assurance
Quality Assurance
Miracle Workers is committed to ensuring the highest standard of services provided and that it acts in the best interests of the client. We monitor client feedback carefully to make sure that the agency is delivering its objectives of providing a quality service and meeting National Minimum Standards. We adhere strictly to Care Inspectorate Wales (CIW) Regulations.
MWA undertakes a Quality of Care Review every six months. This is compiled by Katy Warner, as the Responsible Individual for Miracle Workers. The report is based on visits, meetings, discussions and telephone conversations with clients, carers and staff. In addition, a questionnaire is sent out to a selection of new and existing clients and a selection of active carers. The report is published on the website and a paper copy is available from the office for anyone who would like one.
Awards
Business Growth Awards South Wales
Finalist, Family Friendly Award 2018
