Miracle Workers is committed to ensuring the highest standard of services provided and that it acts in the best interests of the client. We monitor client feedback carefully to make sure that the agency is delivering its objectives of providing a quality service and meeting National Minimum Standards. We adhere strictly to Care Inspectorate Wales (CIW) Regulations.
MWA send out a quality assurance questionnaire every six months to a selection of new and existing clients. Feedback is acted upon and the report is made available to clients, their relatives or representatives, MWA staff and CIW. MWA also send out a quality assurance questionnaire every six months to our active carers. Again, the feedback is acted upon and we email all our carers the results of the survey.
Finalist, Family Friendly Award 2018