01873 881306

info@miracle-workers.co.uk  | 

The Care we Offer

The Care we Offer

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Levels of Care

Levels of Care

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Arranging Services

Arranging Services

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Cost of Care

Cost of Care

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Arranging Services

Arranging Services

There are four easy steps to start using our care services or to receive advice about the best care.

1.  Telephone the office on 01873 881306 and speak to one of our care managers. You will be given the best advice. Alternatively fill in the form on our contact page and when it is received one of our care managers will telephone you.

2.  Following this, one of our assessors will arrange to visit the home of the client to plan the care strategy and discuss requirements and needs. For clarity we advise that a family member or representative also attends the client/assessor meeting. With the information received at this meeting, the assessor will liaise with the office, determine the level of care and draw up a care agreement.

3.  A carer will then be selected carefully to match the client’s needs. This process usually requires ten days to two weeks.  In some cases clients require care with immediate effect. We can usually provide care at short notice when necessary to meet these needs. Miracle Workers takes great pride in its ability to match placements to individuals and will replace a carer should the two parties be incompatible.  Before travelling to the client’s home the carer will receive a full briefing from the care managers.

4.   Once a carer is in place we maintain regular contact with both the client and the carer to ensure that the placement runs as smoothly as possible.

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Quality Assurance

Miracle Workers is committed to ensuring the highest standard of services provided and that it acts in the best interests of the client. We monitor client feedback carefully to make sure that the agency is delivering its objectives of providing a quality service and meeting National Minimum Standards. We adhere strictly to Care Inspectorate Wales (CIW) Regulations. Our registered manager produces an annual report available to clients, their relatives or representatives, Miracle Workers staff and to the CIW.

Terms of Business

Where a client agrees to the services of a Miracle Workers Agency carer, the client is deemed to have accepted our terms, thereby agreeing to abide by the Terms of Business in the accompanying Client Guide. The agency will continue to supervise the care plan and ensure it is adhered to and/or amended to meet clients’ needs.